Contact Us by Mail:

Michaels Stores, Inc.
Attn: Customer Service
8000 Bent Branch Dr.
Irving, TX 75063

Contact Us by Phone:

Monday – Friday
8 AM to 7 PM CST
9 AM to 6 PM CST

Contact Us by Email:

Send Us a Message



Once you place an order, Michaels will send you a personalized email within one business day and provide you with an order confirmation number.  When your order is shipped, Michaels will send you a shipment confirmation email with the shipping carrier tracking number, if available.

In addition, you can review the status of these order numbers by logging into, selecting “My Account” and viewing your order history online.  If a carrier tracking number is available, you can click on the carrier tracking number to view the detailed delivery status of your order. By placing an order with, you consent to receive email from Michaels regarding your order.  You can always contact us at 1-800-642-4235 if you have any questions concerning your order.

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