As a customer oriented business, our top priority is excellent service and product selection.  Comments like yours are instrumental in helping us provide the level of service, knowledge and attitude you should expect from Michaels Stores, Inc.  If you would care to place your comments in writing, you may click here, to submit your story directly to customer support.  We can then forward your comments to the District Manager and Store Manager of the store concerned so your experience may be shared with our associates or you may call 1-800-642-4235.