Contact

Contact Us by Mail:

Michaels Stores, Inc.
Attn: Customer Service
8000 Bent Branch Dr.
Irving, TX 75063

Contact Us by Phone:

1-800-MICHAELS
(1-800-642-4235)
Monday – Friday
8 AM to 7 PM CST
Saturday
9 AM to 6 PM CST

Contact Us by Email:

Send Us a Message

Shopping

Registering with Michaels.com provides you many benefits. When you register with our site, we will remember your information for future use. This makes your shopping experience easier and more convenient. When you use Michaels.com and sign in, you have easy access to your order status, a convenient "personal address book" to store frequently used shipping addresses, and access to our community features, including forums and chats.

Please refer to our Privacy Policy to learn about what information Michaels collects and why.

When you register with Michaels.com, you have the option to create your own address list. This feature allows you to store up to 10 names and addresses of people to whom you frequently send gifts. It’s easy to add, change or delete information from your address list at any time. The information in your address list is for your convenience only. Michaels will not use your address list to contact people on that list except with a specific question about a delivery and then Michaels will ask your approval before making the contact.

When you register, you will be asked to select a password. You will also be given the opportunity to provide a password hint. If you forget your password, Michaels will provide you with the hint to help you remember. However, to keep your information secure, Michaels cannot provide you with your password. If you cannot remember your password even after receiving the hint, then you can call 1-800-MICHAELS for assistance.

When you register, we also ask you to enter a Login ID. If you have forgotten your Login ID, please reregister as a new user.

When you register, or when updating your registration profile, you have the option to join the Michaels.com mailing list. By opting to join the mailing list, you will receive notifications of events, sales and other important and useful information.

To change your password or any other personal information you have previously provided to Michaels, click on "My Account," sign in to the site, then choose "Edit Account Information."

In consideration of your use of the Site as a registered user, you agree to: (a) provide true, accurate, current and complete information about yourself as prompted by the Site’s registration form, and (b) maintain and promptly update the registration information to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Michaels has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Michaels has the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

 
Privacy and Security
Your information is safe & secure. For more information on gift cards. Click Here »