Important Notice about Certain Customer Payment Card Information
At this time we are still unsure that an incident occurred, but we are working very hard to establish the facts, and promise to update this page as we have more information.
A Letter From Our CEO
January 25, 2014
To Our Valued Michaels Customers:
As you may have read in the news, data security attacks against retailers have become a major topic of concern. We recently learned of possible fraudulent activity on some U.S. payment cards that had been used at Michaels, suggesting we may have experienced a data security attack.
We encourage our customers to take the following steps:
Order Your Free Credit Report.To order your free credit report, visit www.annualcreditreport.com, call toll-free at 1-877-322-8228, or complete the Annual Credit Report Request Form on the U.S. Federal Trade Commission's (“FTC”) website at www.ftc.gov and mail it to Annual Credit Report Request Service, P.O. Box 105281, Atlanta, GA 30348-5281. The three credit bureaus provide free annual credit reports only through the website, toll-free number or request form.