Return Policy (Canada)
Return with Receipt
If your purchase does not meet your satisfaction, it may be returned or exchanged within 60 days of purchase. There is no requirement to provide identification, if accompanied by a valid receipt.
- All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.
- For cash receipt returns, customer will complete the refund form (name, phone # and signature ONLY).
- Refunds will be offered in the original method of payment, except:
- A Store Return Card will be issued for all purchases made using a gift card.
- A receipt expires after 60 days and after that time your purchase can only be refunded following the criteria for Return without Receipt.
Return without Receipt
A return without receipt or expired receipts over 60 days old are subject to the requirements of valid identification, pricing of refund and tender of payment noted below.
- To return or exchange an item without receipt, you are required to present a valid photo ID (Canada, U.S., or Mexico Driver’s License, Canadian Provincial ID, U.S. state-issued ID, Passport or Military ID.) The customer will complete the refund form (name, phone # and signature ONLY).
- Refunds will be given based on the current sale price of the item or 20% off the item’s regular price.
- Refunds will be in the form of a Store Return Card and/or merchandise exchange.
Exceptions to General Return Policy
- Cricut®Products are returnable or exchangeable only if the packaging is unopened and you have a receipt. Items damaged or deemed defective during the manufacturer’s warranty period must be returned directly to the manufacturer, except returns as required by law.
- CUSTOM FRAMING - If for any reason you are not satisfied with your Custom Framing order, please return to the same store location to have the order reworked within 14 days of pickup.
- CUSTOM FLORAL - If for any reason you are not satisfied with your Custom Floral Arrangement, please return to the same store location to have the order reworked within 7 days of pickup.
- BOOKS - With receipt, are refundable within 30 days of purchase.
- MAGAZINES - With receipt, are refundable within 1 day of purchase.
- CLASSES - With receipt are refundable up to start date of class, in store only.
- GIFT CARDS and PREPAID CARDS - are not returnable or exchangeable, except in provinces where required by law.
- ITEMS purchased online from Michaels and MiDesign@Michaels™ may not be returned to the store. Visit www.midesign.michaels.com to view the Return Policy for purchases made online.
- Returns of SEASONAL and CLEARANCE MERCHANDISE and PREMADE HANDCRAFTED FLORAL arrangements will only be accepted with a receipt within 60 days of purchase.
- Michaels reserves the right to limit returns or exchanges.