Contact

Contact Us by Mail:

Michaels Stores, Inc.
Attn: Customer Service
8000 Bent Branch Dr.
Irving, TX 75063

Contact Us by Phone:

1-800-MICHAELS
(1-800-642-4235)
Monday – Friday
8 AM to 7 PM CST
Saturday
9 AM to 6 PM CST

Contact Us by Email:

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Shopping

Return With Receipt

If your purchase does not meet your satisfaction, it may be returned or exchanged within 60 days of purchase. There is no requirement to provide identification, if accompanied by a valid receipt.
  • • Michaels uses a Return Authorization System that validates your receipt.
  • • All returns and exchanges must be new, unused and in original packaging, with exceptions for defective merchandise and products.
  • • Refunds will be offered in the original method of payment, except;
  • ○ Purchases made with a debit card will be refunded as cash.
  • ○ A Store Return Card will be issued for all purchases made using a gift card and gift receipt.
  • • Returns purchased with a check require a 10-day waiting period to process.
  • • A receipt expires after 60 days and after that time your purchase can only be refunded following the criteria for Return without Receipt.

Return Without Receipt

A return without receipt or expired receipts over 60 days old are subject to the requirements of valid identification, pricing of refund and tender of payment noted below.
  • • To return or exchange an item without receipt, you are required to present a valid photo ID (U.S., Canada or Mexico Driver’s License, U.S. state-issued ID, Canadian Provincial ID, Passport or U.S. Military ID.) that will be recorded at the time of the return.
  • ○ Information from a customer ID will be retained in a secure database solely for purposes of refund authorization and fraud prevention.
  • • Refunds will be given at the item’s lowest price sold within the previous 90 days.
  • • Refunds will be in the form of a Store Return Card and/or merchandise exchange.

Exceptions to General Return Policy

  • • Cricut®Products are returnable or exchangeable only if the packaging is unopened and you have a receipt. Items damaged or deemed defective during the manufacturer's warranty period must be returned directly to the manufacturer,except returns as required by law..
  • • CUSTOM FRAMING - If for any reason you are not satisfied with your Custom Framing order, please return to the same store location to have the order reworked within 14 days of pickup.
  • • CUSTOM FLORAL – If for any reason you are not satisfied with your Custom Floral Arrangement, please return to the same store location to have the order reworked within 7 days of pickup.
  • • BOOKS - With receipt, are refundable within 30 days of purchase.
  • • MAGAZINES - With receipt, are refundable within 1 day of purchase.
  • CLASSES - With receipt are refundable up to start date of class, in store only.
  • • GIFT CARDS and PREPAID CARDS - are not returnable or exchangeable , except in states where required by law.
  • • ITEMS purchased online from Michaels and MiDesign@Michaels™ may not be returned to the store. Visit www.midesign.michaels.com to view the Return Policy for purchases made online.
  • • Returns of SEASONAL and CLEARANCE MERCHANDISE and PREMADE HANDCRAFTED FLORAL arrangements will only be accepted with a receipt within 60 days of purchase.
  • • Michaels reserves the right to limit returns or exchanges.

Updated 09/02/13
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