We Value Your Safety

How We’re Responding to COVID-19

At Michaels, we’re committed to helping you stay creative — and safe — even when times are hard. Over the past several weeks, we’ve taken a number steps to protect our Team Members and customers during this time of crisis, including the introduction of our Curbside Pickup program.

Guided by local, national and global health organizations, we will continue to make necessary adjustments as circumstances change. Keep reading to learn what’s happening near you.

Here’s a letter from our CEO about how we’re responding to COVID-19

COVID-19 Community Response FAQ

  • Stores have been provided detailed hour-by-hour cleaning protocols and to accommodate, all of our stores have reduced open hours to allow for additional time throughout the day for these cleaning protocols. You may notice that some stores may be closed or have further reductions in open hours, where we are following local guidance.
    Team Members are regularly disinfecting all high touch areas and are protecting Customers by cleaning shopping carts, register areas, and counters after each use. We are working closely with stores and our supply vendors to ensure they well stocked with the proper cleaning supplies.
    We are currently in the processes of installing protective barrier shields in all stores that are open to the public. These barrier shields will provide an extra level of protection on top of what we’re already doing.
    For the first time, we are offering contactless shopping through Curbside Pick-Up and Same-Day Delivery at select U.S. stores. Both are easy and safe options for customers to shop their favorite crafts.
    We have posted social distancing protocols in all stores and are reiterating those through regular PA announcements. Sidewalks and register areas have been marked to provide visual cues that help to reinforce the acceptable distance that the CDC has recommended.
    We are limiting the foot traffic to our Stores by temporarily suspending all in-store events, classes, MAKE Breaks and birthday parties.
    In our warehouse and Support Center offices, we are performing temperature checks before entering and social distancing is being strictly enforced.
    We continue to work with local governments to determine the appropriate level of store service while keeping the communities we serve safe and well.

  • We've offered Team Members a variety of leave options and Employee Assistance Programs and continue to help our Team Members who have various hardships through Michaels CARES.
    Team Members are required to take precautionary measures including frequent hand washing and wearing masks.

  • Michaels donated $1 million worth of fabric, quietly working with more than 70 local organizations like Gifting Brands to provide fabric masks to hospitals across the country. Gifting Brands is able to utilize the material to produce 200,000 masks for first responders at UT Southwestern Medical Center in Dallas. Additional partners include the Turban Project, Touching Little Lives, UCSF Benioff Children's Hospital Oakland and St. Luke’s Hospital in Allentown, Penn., among others.

Order Specific/Curbside Pick Up FAQ

  • If your store is unable to reopen as a curbside pickup store, we will cancel all BOPIS and curbside pickup orders. If your store has not closed and you’d still like to cancel, chat with our Customer Care team by clicking on Chat at the top of the page.

  • If your store is unable to reopen as a curbside pickup store, we will cancel all BOPIS and curbside pickup orders.

  • We are working on making curbside pickup available wherever we can, but are following local & state guidelines. Therefore, in some areas, we are not able to offer this service. Please see here for up-to-date information for your local store.

  • Same day pickup is typically available for orders placed before 3:00pm. We will notify you via email once the order is ready. Curbside pickup is available on store pickup orders until 6:00 PM unless the store closes earlier. After 6:00 PM, order pickup will only be available in-store.

  • Orders are being worked daily in the order that they are received. They may be delayed due to high demand.

  • For online orders, you can reach out to customer care & we can assist with a return. If it's a store pickup, curbside or in-store purchase, or if you would prefer to return in-store, you can hold on to your items and we would be happy to assist with returning in-store once your local store re-opens, even if it's outside the return timeframe.

  • Order your items using the Buy Online Pick Up In Store option. Once your order is ready, we'll send you an email with instructions for curbside pickup. Click here for more information.

  • If you ordered using the Buy Online Pick Up In Store option, we will send you an email when your order is ready with instructions for curbside pickup. You don’t need to do anything else. Click here for more information.

  • Many items that are available In Store Only are eligible for curbside pickup. However, we do have some items that are only available by shopping in store.

  • Some items are not eligible for curbside pickup. It is also possible that your local store is closed and therefore not able to offer curbside pickup as an option. Please see here for up-to-date information for your local store.

  • We do have some items that are not eligible for shipping and are only available for store pickup. The item may also just be out of stock.

  • No. Eligibility for curbside pickup depends on the store's inventory and product assortment.

  • Shipping and pickup methods are shown on our product detail pages and in the shopping cart before checkout. Look for items marked FREE Buy Online Pick Up In Store.

  • Absolutely! The shipping and pickup method is selected by item, so you are able to check out with a combination of items being shipped and items that you will pick up.

  • No. We only allow one pick up location per order.

  • Unfortunately no. Items must be picked up at the location that was selected when the order was placed.

  • Please bring a valid driver's license or government issued ID to the store.

  • We will hold your order for 5 days. If you haven't picked up your order after 5 days, your items will be returned to store inventory and you will have to place a new order.

  • Charges are applied once you receive your ready for pick up notification email. If you haven't picked up your order after 5 days, your items will be returned to store inventory and you will have to place a new order.

  • Items that are picked up in store can be returned to that store or any other Michaels store location. Please bring your Order Summary with the items that you want to return and view our return policy for Michaels Store Purchases for more detailed information.

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