If your Michaels.com purchase does not meet your satisfaction, you may return it within 2 months (60 days) of purchase. To return an item, the item must be new, unused and in its original packaging. You may return the item to a Michaels store or by mail. If you wish to return it by mail, you may start your return in your Order History page. If you have not yet created an account, you can track your order on the Track My Order page, create your new account, and then start your return. View our full Return Policy.