ABOUT THE MICHAELS REWARDS PROGRAM

• What is the Michaels Rewards program?
• Why join the Michaels Rewards program?
• What are the Rewards benefits?
• Does it cost anything to join Michaels Rewards?
• What do I need to do to enjoy all the benefits of the Michaels Rewards program?
• Who is eligible to participate in Michaels Rewards?
• What if I live outside the United States?
• What happens if I need to make a return?
• How do I get my Rewards back after making a return?
• What if my order was canceled?

ENROLLING

• How do I enroll and become a member?
• What information is needed to enroll?
• Why do I have to give you my phone number to enroll?

EARNING REWARDS

• How do I get Rewarded?
• When will I start earning the 3% or 6% in Rewards?
• When will my Reward show up in my Rewards account?
• What defines an eligible purchase and what are the exclusions?
• How will I find out about upcoming offers to earn Rewards?
• How do I ensure I get credit for my earned Rewards?
• How much can I earn in Rewards per day?

REDEEMING REWARDS VOUCHERS

• When will I get the Rewards vouchers I’ve earned?
• How do I spend my Rewards vouchers?
• How do I know if my Rewards voucher has already been used?
• What defines an eligible redemption of my voucher and what are the exclusions?
• What do I need when redeeming a Rewards voucher?
• Can I use coupons/discounts with my Rewards voucher?
• When do my Rewards and my Rewards voucher expire?

MANAGING MY REWARDS ACCOUNT

• When will I see my Rewards balance update with eligible purchases?
• How do I check my Rewards balance?
• Can I share a Rewards account with a family member or friend?
• What if I am not receiving my Michaels Rewards emails?
• What if I want to update my Rewards profile information?
• How do I add a recent purchase if the transaction didn’t go toward my Rewards account?
• I forgot my password. What do I do?

PRIVACY AND SECURITY

• How will my personal information be used?