Policy Original Effective Date: January 2020

Last Updated: December 31, 2025

Your Privacy Rights

At Michaels, we care about your privacy concerns, and we strive to be transparent about our practices. This Privacy Statement (“Privacy Statement”) describes the information that Michaels Stores, Inc., its affiliated companies, subsidiaries, and service partners (collectively, “Michaels”) collects about you; how we use and protect this information; and the choices you can make about how we use this information.

Information Covered by This Statement

This Privacy Statement applies to information, including personal information, collected about you by Michaels online and offline, such as in our stores. Personal information is information that could reasonably be linked to you or your household.

How We Collect Information

We may collect information about you from a variety of sources, including:

• Information we collect from you directly, including information that we obtain through your purchases.
• Information we collect automatically from your device and browser, including through cookies, pixels, and other tracking technologies as discussed below, about you when you visit or register with our sites, call Customer Care, use our services, make purchases, participate in programs like Michaels MakerPlace, participate in promotions, or view our online advertisements.
• Information we collect about you from other sources, including social media and commercially available sources such as data aggregators and public databases.

Michaels retains your information only for as long as necessary to provide requested products or services or as required by applicable law.

Information We Collect

Michaels may collect personal information about you as a Michaels' customer, a job candidate, an employee, or as a visitor to Michaels' websites, applications, or social media pages (collectively, “Websites”). Michaels may collect or may have collected, and in certain cases, shared, as described below, in the last 12 months the following categories of personal data about you:

• Identifiers: real name, alias, postal address, email address, telephone number*, date of birth or age, online identifier, social media profile information, or username and password, Internet Protocol address, signature, special status designations (i.e. teacher, student, military), or other similar identifiers. (*You agree to notify Michaels at the Contact Us information below if you change or disconnect your mobile phone number.)
• Commercial and financial information: products or services purchased, obtained, returned/exchanged, or considered, financial information including credit and debit card details provided by you when you make purchases, or other purchasing or consuming histories or tendencies.
• Internet, mobile device, or other similar network activity: when you use the Websites, some data is automatically transferred from your browser to our server, including through use of social media, cookies, web beacons, tracking pixels, clear gifs, and/or other similar technologies, including browsing history, search history, viewed webpages, Michaels emails you open and forward, Michaels offers and links you collect to via email, links that are clicked, keystrokes typed, movement of the mouse or pointer, device model, operating system version, unique device identifiers, mobile network information, sites or apps visited before coming to our Websites, videos viewed, the amount of time you spend viewing or using the Websites and the pages visited, the number of times you return, or other click-stream or site usage data, and other information on a consumer's interaction with the Websites or advertisement.
• Geolocation data to provide your location for curbside pickup or to determine the nearest store and with your specific consent.
• Audio and electronic information, including customer service recordings and chats, meeting recordings, event photos, and security footage.
• Inferences drawn from other personal information: profile reflecting a person's preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
• Information you provide about a third party: name, surname, address and contact details of recipient for delivery of goods or services (such as sending a gift or virtual gift card), if different from yours.
• Preference information: your account settings including preferred store, your wishlist, contact channel and types of services/offers that interest you.
• Other voluntary information: any voluntary information you may provide us in the course of your interactions with us: such as by sending an e-mail through our Websites and/or to the addresses indicated in our Websites; by calling, e-mailing, or texting with our Customer Care team and/or store staff; by responding to surveys or competitions; or by providing your information to any feature or site with which we partner to facilitate your shopping experience.
• For job candidates and employees, we may also collect the following categories of personal information for you or when authorized by you:
  • Job-related information and qualifications, including but not limited to position applied for, work experience, references, education, professional memberships, results of background checks and screening, work authorization, absence and disciplinary records, and information we obtain from monitoring.
  • Compensation and benefits information, including but not limited to your compensation details, date of birth, marital status, information about your benefits and beneficiaries.
  • Financial information, such as bank account details needed to process direct deposit.
  • Sensitive personal information, including Social Security number, driver’s license number, state identification card number, passport number, demographic information including race, religion, ethnicity, sexual orientation, gender, gender identity or expression.

How We Use This Information

We use the information we collect to provide the products and services you request, to tell you about other products and services offered by Michaels, and to manage our sites and services, as follows:

• Provide offers, products, and services including customer service, send information to you, and otherwise manage our relationship with you.
• Develop new products and services.
• Enable your participation in loyalty programs and contests or provide you with offers you request.
• Create and manage your account, including verification and cross-device linking.
• Process payment for purchases or other services.
• Detect and protect against or identify possible fraudulent transactions.
• Analyze your use of our products, services, and sites and what may be of interest to you and provide you with customized marketing communications and advertising, information about Michaels' products and services, and offer you promotions including digital rewards.
• Administer surveys and focus groups.
• Understand how you arrived at our site.
• Determine the effectiveness of our advertising.
• Enforce our Terms and Conditions and otherwise manage or protect our business.
• Facilitate audits, investigations, dispute resolution or litigation, insurance claims, or other legal or regulatory compliance.
• In the event Michaels is acquired or sold, we may transfer your information as part of the transaction.
• For job candidates, we will use this information to open and maintain candidate records, communicate with you, assess your suitability for the position, determine your eligibility to work, or other uses permitted by applicable laws.
• For employees, we will use this information to open and maintain employee records, determine your eligibility to work, communicate with you, assess your suitability for promotions and your eligibility for benefits, process payments to you, monitor absences, monitor compliance with our internal policies and procedures and investigate breaches of same, assessing and taking action in relation to disciplinary, capability, grievance and conduct issues, or other uses permitted by applicable laws.

Tracking Tools: Cookies, Web Beacons, and other Technologies

We may use cookies, web beacons, tracking pixels, clear gifs, and other tracking tools to improve your experience on our sites and apps, remember your preferences, serve you with interest-based advertising and to better understand your behaviors and browsing activities. We permit third-party partners to gather information through our Websites, including for behavioral advertising purposes to serve you advertising for Michaels’ products and services. You can opt out of online behavioral advertising

Cookies. A cookie is a small file placed on your computer when you visit a site that can be understood by the site that issued the cookie. We use cookies to monitor how our sites are used and to help personalize your online experience. For example, when you register on our Websites, we may store a unique code in a cookie on your computer. The next time you come back to the site from that computer, our servers use the cookie to recognize you. We can then use the information you provided when you registered combined with your activities on our sites to provide you advertising and offers of interest. Most browsers automatically accept cookies. Your browser gives you the ability to delete or reject browser cookies. If you block cookies, certain features on our website may not work. If you block or delete cookies, not all the tracking that we have described in this Privacy Statement will stop.

Third-Party Advertising. We allow third parties, including business partners and ad networks, to display advertising on our sites. Some of these companies place a cookie on your computer to recognize your computer each time they send you an online advertisement. This enables them to understand where you, or others who are using your computer, saw their advertisement and deliver ads that they believe are of interest to you. We do not control these companies' use of cookies.

Web Beacons, tracking pixels, and clear gifs. Web beacons, tracking pixels, and clear gifs are small bits of code embedded in web pages or in emails. We use web beacons, tracking pixels, and/or clear gifs to deliver or communicate with cookies, to count users who have visited a web page, and to understand usage patterns. We also include web beacons, tracking pixels, and/or clear gifs in e-mails to learn if messages have been opened, acted on, or forwarded.

Other Technologies. Examples of other technologies we may use to provide better service to you include:

• Web Session Variables. Information that is passed from one web URL to another as you browse.
• Browser plug-ins/add-ons. Additional web components that may need to be installed to enable certain web features on our sites. You have the option not to install these components.

You can control and manage your preferences related to these tracking technologies, including those related to online targeted advertisements related to Michaels' products, by adjusting your browser settings or by following the instructions in the Cookie Preference Center on the Websites. Your request to managing these technologies may be linked to your browser identifier, and as such you may have to opt-out on additional browsers or devices you use to access our Websites and services. Please note that opting out of tracking technologies may not prevent all promotions and advertisements from being displayed to you, including those that do not rely on these techniques.

You can also use settings like Global Privacy Control (“GPC”) on certain web browsers to opt out of the processing of personal information for purposes of targeted advertising or the sale of your personal information. We respond to opt-out preference signals communicated via the GPC and will process such signals with respect to the browser or device communicating the signals, or with respect to you specifically if you have signed onto your Michaels account while communicating GPC opt-out preference signals. To use GPC opt-out preference signals, please follow the instructions here:

Information Sharing with Business Partners and Service Providers

We partner with various organizations so that we may enhance and improve offerings to you from us and others. We may provide your personal information to such organizations for these and other purposes. Michaels does not sell your personal information solely for its own monetary gain; we only disclose your information for purposes described in this policy. Some laws define “selling” very broadly, and we may disclose personal information to third parties in ways that may be deemed a sale in under the laws in effect in some jurisdictions. We may disclose your personal information, as described in this Privacy Statement, to business partners to provide you with more interesting and customized information, including but not limited to promotions and advertising, which may be considered “selling” under certain privacy laws. If you do not want Michaels to disclose your personal information in ways that may be considered a sale under applicable law, please contact us via one of the methods listed in the “Contact Us” section below.

Third-party service providers. We rely on third-party service providers to perform a variety of services on our behalf. In so doing, we may need to share your personal information with them. Please note that we provide our service providers with only the personal information they need to perform their services, and we require that they protect this information and not use it for any other purpose.

For example, we may rely on a service provider to:

• Fulfill your product and service requests and answer your questions.
• Host our sites and deliver our email and mobile messages.
• Contact contest winners, manage payments, or take other actions on our behalf.
• Analyze data, sometimes combined with other sources, to send more targeted communications to you.
• Conduct research and analyze data to improve our products, services, and sites.
• Create a “session replay” of your visit to our Websites.
• Combine your personal information collected by Michaels with information from our business partners to jointly send tailored promotional communications through a service provider to you. In such instances, only the service provider will have access to the combined information. If you prefer not to receive these joint communications, you can always opt out by following the instructions provided in any such communication or by logging in to your account on Michaels.com and changing your communication settings.
• Perform other services that we request.

Other situations. We may share your personal information:

• To social media platforms and networks, such as Facebook, when you choose to use certain features or tools available on our Websites that enable you to connect to a social medial account or to share inspiration, finds, purchases, or other content on social media.
• If Michaels or a Michaels entity or business is sold or assets, rights, or duties are transferred, to another company.
• To protect and defend the rights and property of our customers, the public, or Michaels (including enforcing our Terms and Conditions).
• When we believe disclosure is necessary to comply with law, regulatory requirements, or requests from public authorities or as otherwise permitted by law, including to government, or regulatory bodies.
• At your direction or request, or when you otherwise consent.

Aggregated, de-identified, and non-personal information. We may share aggregated information that cannot identify you for general business analysis. For example, we may disclose the number of visitors to Michaels Websites or services.

As described in the “Tracking Tools” section above, we use certain analytics services, including Google Analytics, to better understand how customers use our Websites to improve those technologies and optimize your experience and interactions. Through the use of such services, we may share your personal information; such information is not intended to be used for cross-contextual advertising. If you wish to opt-out of allowing Google to collect analytics information, please visit Google Analytics Opt-Out Browser at: .

Your Privacy Rights

Depending on applicable data protection and privacy laws, you may be entitled to a variety of legal rights regarding the collection and processing of your information. These rights vary depending on the particular laws of the jurisdiction applicable to you, but may include:

• Right to Know: you may have the right to request information about the information we have collected about you, the purpose of our collection, and the source of the data. You may also have the right to know with whom we have shared your information, including for direct marketing purposes, for what purpose, and what information has been shared.
• Right to Access: you may have the right to request information about how we process your information and to obtain a copy of that information.
• Right to Opt-Out: you may have the right to opt-out of the sale or sharing of your information. Subject to certain exemptions, you may have the right to restrict our use and disclosure of sensitive personal information.
• Right to Portability: you may have the right to receive your information, in a structured, commonly used, and machine-readable format and to have that information transmitted to another organization in certain circumstances.
• Right to Correction: you may have the right to request the modification or correction of any errors in the information that we have collected from you. Please note that we may not accommodate a request to change information if we believe that doing so would violate any law, legal requirement or rights of another person, or cause the information to be incorrect.
• Right to Deletion: you may have the right to request the deletion of your information that we have collected from you. Please understand that we may not be able to delete your information except by also deleting your account, which may require cancellation of products or services that we provide to you. Additionally, we may be required to retain certain information for recordkeeping purposes, to complete any transactions that you began prior to your request, or for other purposes as required or permitted by applicable law.
• Right to Be Free from Discrimination: we will not discriminate or retaliate against you for exercising your consumer privacy rights.
• Right to Object: you may have the right to object to decisions based on profiling or automated decision-making that produce legal or similarly significant effects on you.
• Right to Lodge a Complaint: you may have the right to lodge a complaint with a regulator, including relevant supervisory authorities.
• Right to Withdraw Consent: when processing of information is based on consent, you may have the right to withdraw your consent to such processing.

In addition to many of the rights above, (i) residents of California may request information concerning the categories of personal information (if any) we disclose to third parties or affiliates for their direct marketing purposes; (ii) residents of California have a right to limit our collection and use of your sensitive personal information if used for beyond certain purposes specified by law, but Michaels does not use or disclose your sensitive personal information beyond such legally specified purposes; (iii) residents of Oregon may also request a list of third parties to which we have disclosed personal data; and (iv) residents of Delaware may also have the right to request from us a list of the categories of third parties to whom we have disclosed your personal data.

This Privacy Statement describes how we may share your information for marketing purposes, as explained above. If you are a California resident, the Shine the Light law permits you to request and obtain from us once per calendar year information about any of your personal information shared with third parties for their own direct marketing purposes, including the categories of information and the names and addresses of those businesses with which we have shared such information. To request this information and for any other questions about our privacy practices and compliance with California law, please contact us using the information in the “Contact Us” section below.

You may exercise any applicable rights as follows:

• Some of these rights, including the right to correct your information and certain opt-outs may be available through our self-service portals or by following the instructions on communications received (e.g., using the "Unsubscribe" button on certain communications; see Communications section below for further information).
• Instructions for opting out of targeted advertising can be found in the Tracking Tools section above. Otherwise, you may submit your request via this or contact us directly via the methods listed below.
• For California-based employees, former employees, or job candidates – Submit your request to: .

Once we receive your request, you will receive a confirmation email which may request additional information, including personal information for verification purposes and to locate the personal information subject to the request. We may not be able to respond to your request if we cannot verify your identity or authority to make the request. If we need to request further information from you to verify your identity, we will only use that personal information for the purposes of identifying you or that you have authorized the request. You will have seven (7) days to respond. Once received, we will comply with your request as soon as reasonably practicable and as required by applicable law.

In some states, you can designate an authorized agent to make a request on your behalf.

In certain states, if we refuse to act on a request, you may appeal our decision within a reasonable period by contacting us as outlined below and specifying you wish to appeal. Within sixty (60) days of our receipt of your appeal, we will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. Where permitted, you may submit a complaint to the appropriate regulatory authority.

Communication Preferences; Unsubscribe or Opt-Out vs. Deletion

Our Websites provide you options with how we communicate with you, including the opportunity to opt-in and to opt-out of receiving communications from Michaels. Below is an overview of the communications, your options, and how this may impact the communications you receive from Michaels.

We only send you promotional mobile or email messages if you provide us with your contact information and opt in to receive the mobile messages or if we obtain your email address in another legitimate way that originated with you,; such consent is not required to purchase goods or services. We may send unsolicited, promotional postal mail with offers or product information that we believe is of interest to you; such postal mail may contain opt out instructions, when required by law. You can view, correct, or update the personal contact information and preferences within your online account or by contacting us through a method listed below.

• Unsubscribe or Opt-Out: this allows you to opt-out of certain communications, such as promotional emails. This is typically done by clicking on the "UNSUBSCRIBE" button or otherwise following the instructions on the communication. Please note that you may still receive communications from Michaels about transactions or rewards you have earned through the loyalty program after you unsubscribe or opt-out. If you do not want to receive any further communications, please follow the instructions below to delete your account.

• Delete: by exercising your deletion rights discussed above, you are requesting that Michaels delete your account and all information we hold about you. Deletion requests can be done through the or by contacting us directly via the methods listed below. Please note that deletion of your account or certain information may result in deletion of accumulated rewards through our loyalty program, and you may no longer have access to benefits. If you re-join later, any deleted incentives will not be reinstated.

Loyalty Programs (Financial Incentive Programs)

Michaels may administer voluntary loyalty and incentive programs, including Michaels Rewards. By joining these programs, you may receive rewards vouchers and access to personalized specials and offers. See  for additional details and terms and conditions. To enroll and utilize Michaels' loyalty programs, you can opt-in on our website or in-store with a Michaels team member.

Under certain data protection laws, these loyalty programs are considered Financial Incentive Programs. For example, they may be interpreted as a "financial incentive" program under California law or a "bona fide loyalty program" under Colorado law. To provide you with incentives, we may collect and use your personal information, which may include your name, phone number, address, characteristics of protected classes (i.e. age/birthdate, gender), purchase history, geolocation data, preferences, characteristics, network data including browser or search history, and other personal information as listed above to identify you and provide access to the program. Michaels incurs expenses related to these programs and receives value from the data you provide to us, which varies depending on your spend and the offers you choose to use, and we make this investment to offer you an enhanced experience. These incentives are reasonably related to the value of the data you provide. Loyalty program participants may have opportunities to redeem offers for products or services with Michaels partners. Even when the offer is made available to you through a Michaels program, Michaels is not responsible for the terms or fulfillment of the offer or the partner’s products or services.

User Generated Content

Michaels Websites (Websites (such as Michaels.com, MichaelsCustomFraming.com, MakerPlace.com and MichaelsDigitalDownloads.com) enable users to submit their own content for contests, blogs, videos, the Michaels Maker Community, and other functions. Please remember that any such information you disclose becomes public information and is not covered by this Privacy Statement. You should exercise caution when deciding to disclose your personal, financial, or other information in a submission. User generated content remains the sole responsibility of the person who submitted it; Michaels is not responsible for user generated content. Michaels cannot prevent such information from being used in a manner that may violate this Privacy Statement, the law, or your personal privacy and safety.

Information Security

We use technical, administrative, and procedural measures to help safeguard your personal information from unauthorized access or use. No such measure is ever 100% effective, and we do not guarantee that your personal and other information will be secure from theft, loss, or unauthorized access or use, and we make no representation as to the reasonableness, efficacy, or appropriateness of the measures we use to safeguard such information. Users are responsible for maintaining the secrecy of their own passwords. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us by contacting us at 1-800-MICHAELS (1-800-642-4235). Please note that email may not be encrypted and cannot be considered a secure means of transmitting credit card numbers. Michaels will never ask you to submit your credit card information via email.

Children’s Online Privacy

We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to participate in and monitor their online activity. We do not knowingly collect personal information from children under 16 online, and we do not knowingly share or sell the personal information of children under 16.

Third-Party Websites

Some Michaels sites may contain links to non-Michaels sites. This Privacy Statement does not apply to the practices of these third-party websites, and we are not responsible for their privacy practices; they are subject to their own privacy policies and terms. We recommend you review and understand the privacy policies and security practices of each third-party site you visit before you share information with them.

Contact Us

If you have questions or concerns regarding your privacy, please contact Michaels directly.

• Contact Us by Mail:
  Michaels Stores, Inc.
  Attn: Customer Service
  3939 W. John Carpenter Freeway
  Irving, TX 75063
• Contact Us by Phone:
  1-800-MICHAELS
  (1-800-642-4235)
  Monday – Friday: 8 AM to 7 PM CST
  Saturday: 9 AM to 6 PM CST

Changes to This Privacy Statement

We may make changes to this Privacy Statement from time to time, as will be reflected in the "Last Updated" date at the top of this Privacy Statement. We will provide notice of significant updates, but we encourage you to periodically review this page for the latest information on our privacy practices.

Consumers with Disabilities

We are committed to world-class service for all our guests. In compliance with the Americans With Disabilities Act as Amended and other state, local and provincial laws, we provide effective communication with our hearing-impaired customers and assistance for customers with any special need. Please let us know how we can accommodate you!

MICHAELS TEXT MESSAGING TERMS AND CONDITIONS

If you opt in, you agree to receive recurring automated promotional and personalized marketing text (e.g., SMS and MMS) messages (e.g. cart reminders) from Michaels, including text messages that may be sent using an automatic telephone dialing system, to the mobile telephone number you provided when signing up or any other number that you designate. If you change or disconnect your mobile phone number, you agree to notify Michaels at the Contact Us information above or using the Customer Care link below. Consent to receive automated marketing text messages is not a condition of any purchase. Message and data rates may apply.

Message frequency will vary. Michaels reserves the right to alter the frequency of messages sent at any time, to increase or decrease the total number of sent messages. Michaels also reserves the right to change the short code or phone number from which messages are sent, and we will notify you when we do so.

Not all mobile devices or handsets may be supported, and our messages may not be deliverable in all areas. Michaels, its service providers and the mobile carriers supported by the program are not liable for delayed or undelivered messages.

You also agree to our Michaels Terms of Use.

Cancellation

Respond to any text received by Michaels by texting the keyword STOP, END, CANCEL, UNSUBSCRIBE or QUIT to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE or QUIT, you will receive one additional message confirming that your request has been processed. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Michaels through any other programs you have joined until you separately unsubscribe from those programs.

Customer Care

If you are experiencing any problems, please visit and submit the form with details about your problem or your request for support, or email support@attentivemobile.com. You can also text the keyword HELP to receive customer care contact information.

Contact

This message program is a service of Michaels, located at 3939 W. John Carpenter Freeway, Irving, Texas 75063.

Dispute Resolution

1. General. Any dispute arising out of or related to these terms and conditions (“Messaging Terms”) will be resolved by binding arbitration. Arbitration is less formal than a lawsuit in court and is generally more expedient and cost effective. Arbitration uses a neutral arbitrator instead of a judge or jury, may allow for more limited discovery than in court, and can be subject to very limited review by courts. Arbitrators can award the same damages and relief that a court can award. This agreement to arbitrate disputes includes all claims arising out of or in any way related to these Messaging Terms, or your receipt of text messages from Michaels or its service providers whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, and regardless of when a claim arises. YOU UNDERSTAND AND AGREE THAT, BY AGREEING TO THESE MESSAGING TERMS, YOU AND MICHAELS ARE EACH WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION AND THAT THESE MESSAGING TERMS SHALL BE SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT.
2. Exceptions. Notwithstanding subsection (a) above, nothing in these Messaging Terms will be deemed to waive, preclude, or otherwise limit the right of you or Michaels to: (i) bring an individual action in small claims court; (ii) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (iii) seek injunctive relief in aid of arbitration from a court of competent jurisdiction; or (iv) file suit in a court of law to address an intellectual property infringement claim.
3. Arbitrator. Any arbitration between you and Michaels will be governed by the Federal Arbitration Act and the Commercial Dispute Resolution Procedures and Supplementary Procedures for Consumer Related Disputes (collectively, "AAA Rules") of the American Arbitration Association ("AAA"), as modified by these Messaging Terms, and will be administered by the AAA. The AAA Rules and filing forms are available online at www.adr.org, by calling the AAA at 1-800-778-7879 , or by contacting Michaels. The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, or enforceability of this binding arbitration agreement.
4. Notice; Process. If you or Michaels intends to seek arbitration, then the party seeking arbitration must first send a written notice of the dispute to the other party by U.S. Mail ("Notice"). Michaels address for Notice is: 8000 Bent Branch Dr, Irving, Texas 75063, Attn: Chief Executive Officer. The Notice must: (i) describe the nature and basis of the claim or dispute; and (ii) set forth the specific relief sought ("Demand"). You and Michaels will make good faith efforts to resolve the claim directly, but if you and Michaels do not reach an agreement to do so within 30 days after the Notice is received, you or Michaels may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by you or Michaels must not be disclosed to the arbitrator until after the arbitrator makes a final decision and award, if any. (e) Fees. If you commence arbitration in accordance with these Messaging Terms, Michaels will reimburse you for your payment of the filing fee, unless your claim is for more than $15,000 or as set forth below, in which case the payment of any fees will be decided by the AAA Rules. If the claim is for $15,000 or less, you may choose whether the arbitration will be conducted: (i) solely based on documents submitted to the arbitrator; (ii) through a non-appearance-based telephone hearing; or (iii) by an in-person hearing as established by the AAA Rules. If the arbitrator finds that either the substance of your claim or the relief sought in the Demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all fees will be governed by the AAA Rules. In that case, you agree to reimburse Michaels for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. You and Michaels agree that such written decision, and information exchanged during arbitration, will be kept confidential except to the extent necessary to enforce or permit limited judicial review of the award. The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees or expenses at any time during the proceeding and upon request from you or Michaels made within 14 days of the arbitrator's ruling on the merits.
5. No Class Actions. YOU AND MICHAELS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Michaels agree otherwise in a signed writing, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
6. Modifications to this Arbitration Provision. Notwithstanding anything to the contrary in these Messaging Terms, if Michaels makes any future change to this arbitration provision, other than a change to Michaels address for Notice, you may reject the change by sending us written notice within 30 days of the change to Michaels address for Notice, in which case this arbitration provision, as in effect immediately prior to the changes you rejected, will continue to govern any disputes between you and Michaels.
7. Enforceability. If an arbitrator decides that applicable law precludes enforcement of any of the limitations of subsection (f) above (addressing class, representative and consolidated proceedings) as to a particular claim for relief, then that claim (and only that claim) must be severed from the arbitration and brought in court. If any other provision of these Messaging Terms is found to be unenforceable, the applicable provision shall be deemed stricken and the remainder of these Messaging Terms shall remain in full force and effect.

These terms and conditions (this “Agreement”) apply to your use of the Michaels website located at www.michaels.com and all other sites, services, applications, products, features and tools that we make available online (collectively, the “Site”), except where we expressly state that separate or additional terms apply for certain services as outlined in this Agreement or by any incorporated terms and policies. Third party Marketplace sellers, or sellers on MakerPlace by Michaels, are further governed by the terms of their respective Seller Agreement, which are incorporated into this Agreement by reference. As used in this Agreement, “Michaels”, “us”, or “we” refers to Michaels Stores, Inc. and its subsidiaries and affiliates.

The Site is provided as a service to our customers. Please review the following terms and conditions of use, which govern your use of the Site.

This Agreement contains an arbitration provision and waiver of significant legal rights that will apply to help resolve any dispute between you and us. Please read this Agreement carefully. Our  describes how we collect and use your personal information to provide the Site, and is part of these Terms with Michaels.

By accessing or using the Site, you agree to follow and be bound by this Agreement. We reserve the right to update or modify this Agreement at any time without prior notice. We encourage you to review the Agreement whenever you use the Site. If you do not agree to these terms, please do not use the Site.

Content

All content posted on the Site by Michaels, such as text, graphics, logos, images, audio clips, video, data, music, software, and other material (collectively “Content”) is owned or licensed property of Michaels or its supplies or licensors and is protected by copyright, trademark, patent, or other proprietary rights. The collection, arrangement, and assembly of all Content on the Site is the exclusive property of Michaels and protected by U.S. and international copyright laws. Michaels and its suppliers and licensors expressly reserve all intellectual property rights in all Content.

License

The Site and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Site for your personal use only. No right, title or interest in or to any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, adapt, modify, creative derivative works from, sell or otherwise exploit in any way any of the Contents or the Site.

Eligibility

The Site is not intended for use by individuals under the age of 13. If you are under 18, you may only use this Site with the involvement, supervision and agreement of your parent or guardian. If you are a parent or guardian who allows your child under 18 to use our Site, you provide all consents necessary for your child’s use of our Site and agree to be legally responsible for all activity of your child and we encourage you to carefully review this Agreement, our  and all other applicable terms.

Unlawful or Prohibited Conduct

The Site may only be used for lawful purposes in accordance with the terms of this Agreement. As a condition of your use of this Site, you warrant to Michaels that you will not use the Site for any purpose that is unlawful or prohibited by this Agreement. Specifically, but without limitation, you may not:

• Use the Site to transmit any content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, hateful, or racially, ethnically, or otherwise objectionable or harasses or advocates harassment of another person or promotes information that you know is false, misleading or promotes illegal activities;
• Purchase or attempt to purchase unlawful products or services, products or services intended for unlawful use, or products or services that circumvent applicable laws or regulations, including products that require you to be an age that you have not reached;
• Use or attempt to use any engine, software, tool, agent, data, third-party tools or other automated or manual means (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by Michaels or generally publicly available browsers;
• Make any use of data extraction, scraping, mining, or other data gathering tools, or create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store, or use any Content, product listings, descriptions, prices, or images, except pursuant to the limited license granted by this Agreement;
• Misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site, or express or imply that we endorse any statement you make;
• Upload, post, e-mail or otherwise transmit any content that infringes upon any patent, trademark, trade secret, copyright or other proprietary right of any party;
• Upload, post, e-mail or otherwise transmit any material that contains software viruses or any other computer code, files or programs that would interrupt, interfere with, disable, overburden, destroy, impair or limit the functionality, security, integrity, operation, appearance or enjoyment of any computer software, network, hardware or telecommunications equipment or Site provided by Michaels;
• Violate or attempt to violate the security of the Site, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are not authorized to access, (ii) trying to change the behavior of the Site, (iii) attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures, (iv) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the Site, overloading, flooding, spamming, mailbombing, or crashing, (v) forging any header or part of the header information in any email or posting, or (vi) impersonating the Michaels website or impersonating another user;
• Falsify or delete any copyright management information, such as author attributions, legal or other proper notices, proprietary designations, or labels of the origin or source of any material included on or uploaded to the Site or otherwise infringe or violate someone else’s rights under this Agreement or applicable laws or regulations, including their intellectual property rights, or interfere with their use of the Site;
• Solicit password or personally identifying information from other users;
• Advertise or offer to sell or buy any products or services for any business purpose (unless you are an authorized third party Marketplace or MakerPlace seller on our Site operating under the terms of your Seller Agreement or as otherwise permitted);
• Modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site, or
• Commit any other act that is otherwise inappropriate for the Site, in Michaels sole judgment.

Registration and Passwords

You may be required to register or login with Michaels in order to access certain services or areas of the Site. Your user name and password are for your personal use only. We may refuse to grant to you the user name you request. If you register an account, you are responsible for maintaining the confidentiality of your account and password and for prohibiting unauthorized third party access to your account. You agree to accept responsibility for all activities that occur under your account or password.  When you create an account, we will also create a Michael Rewards account for you using the same information you provide. The Rewards program govern your membership in the program.

Termination

We reserve the right, without notice and in our sole discretion, to suspend or terminate your account or your use of the Site and to block or prevent future access to and use of the Site if you violate this Agreement, for any reason, or for no reason. Upon any such termination, your right to use the Site will immediately cease. You agree that we shall not be liable to you or any third party for any termination of your access to the Site. Upon termination, all provisions of this Agreement that are intended to survive termination, all representations and warranties, all limitations of liability, and all indemnities shall survive such termination.

Transactions

If you wish to purchase any product or service made available through the Site (each purchase, a “Transaction”), you may only do so using a payment account in your name, and you may be asked to supply certain information relevant to your Transaction including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information. YOU REPRESENT AND WARRANT THAT YOU ARE THE LEGAL OWNER OF CREDIT CARD(S) OR OTHER PAYMENT METHOD(S) UTILIZED IN CONNECTION WITH ANY TRANSACTION.

By submitting such information, you grant to Michaels the right to provide such information to third parties, such as payment processors, for purposes of facilitating the completion of Transactions initiated by you or on your behalf. If you purchase an item on the Site sold by a third party Marketplace or MakerPlace seller, we will share certain information with that seller to permit them to fulfill and ship your order, process returns, and provide customer service. Verification of information may be required prior to the acknowledgment or completion of any Transaction.

You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred including, without limitation, all shipping and handling charges. You remain responsible for any taxes that may be applicable to your Transactions.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Products and Services Offered

All descriptions, images, references, features, content, specifications, products, services, and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures, and other descriptions are approximate and are provided for convenience purposes only. Michaels does not warrant that product or service descriptions or other content (including any features, specifications, images, and prices) on the Site, including products or services listed on the Site by third party Marketplace or MakerPlace sellers, are accurate, complete, reliable, current, or error-free. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available or will meet your expectations. If a product or service offered is not as described, your sole remedy is to return it in unused condition consistent with the  and  .

Same Day Delivery

For Same Day Delivery on , the order may be Delivered by a fulfillment service, such as an Instacart last mile delivery driver. Accordingly, these Same Day Delivery orders on Michaels are subject to Instacart’s terms and conditions available here: .There may be additional fees associated with Same Day Delivery, which, if applicable, will be disclosed prior to confirming your order.

Modification

Michaels may at its discretion modify or discontinue any part of the Site; charge, modify, or waive fees required to use the Site; or offer opportunities to some or all Site users. Michaels reserves the right to make changes to this Agreement at any time, and such changes will be effective immediately upon being posted to the Site. Your continued use of the Site will indicate your acceptance of this current Agreement as posted at the time of such use.

Privacy Policy

Notwithstanding anything to the contrary contained in this Agreement, Michaels use of any personally identifiable information you provide via the Site shall be governed by our Privacy Policy. For further information regarding Michaels’ protection of your personal information, please refer to our .

User Submitted Content

Michaels welcomes your reviews, comments, and other communications, photos, videos, social media posts, or any other content that you submit through or to the Site ("User Content") as long as the User Content created by you complies with this Agreement. The User Content may have first been posted by you on a third party website or application, such as Facebook, Instagram, X or TikTok, and has been included on the Site with your consent. Please retain copies of all User Content you provide, as we are under no obligation to store or return any User Content to you. 

You agree that any User Content: will be accurate; will not violate or facilitate the violation of any law or regulation; will not violate any right of a third party, including copyright, trademark, privacy, or publicity rights; will not cause injury to any person or entity; and will not contain, or provide links to, obscene, profane, or threatening language, malware, political campaigning, commercial solicitation, chain letters, mass mailings, any form of spam, or any material that could be considered harmful, sexually explicit, indecent, lewd, violent, abusive, or degrading. You are solely responsible for the User Content you submit, and Michaels assumes no liability for any User Content submitted by you. You acknowledge and agree that we reserve the right (but have no obligation) to do any or all of the following, in our sole discretion: (i) monitor User Content; (ii) alter, remove, or refuse to post or allow to be posted any User Content for the violation of this Agreement; and/or (iii) disclose any User Content, and the circumstances surrounding its transmission, to any third party. We further have the right to disclose your identity to any third party who is claiming that your User Content constitutes a violation of their intellectual property rights, or of their right to privacy. 

For any User Content you submit, you grant to Michaels a non-exclusive, sub-licensable, fully paid-up, perpetual, irrevocable, royalty-free, transferable right and license to display, perform, transmit, copy, modify, delete, adapt, publish, translate, create derivative works from, sell, distribute and otherwise use such User Content and to incorporate the User Content into any form, medium, or technology, now known or hereafter developed, throughout the world, all without compensation to you. For this reason, do not send us any User Content that you do not wish to license to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork that you do not wish to license to us. In addition, you grant to Michaels the right but not the obligation to include the following along with the User Content submitted by you: your name, likeness, image, statements, opinions, user name, social media handle, avatar (if applicable), or other identifer used by a social media platform. We are not responsible for the use or disclosure of any personal information that you voluntarily disclose in connection with any User Content you submit. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section. If you use the identity of a third party in the User Content, you represent and warrant that you have their written permission to do so. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding User Content that you may have under any applicable law under any legal theory. You agree that we do not owe you any compensation, payment, or royalties in connection with your User Content. 

Content is also provided by third party visitors to the Site. Please note that Site visitors may post content that is inaccurate, misleading, or deceptive. Michaels neither endorses nor is responsible for any opinion, advice, information, or statements made by third parties. Michaels will not be liable for any loss or damage caused by your reliance on such information or materials. The opinions expressed by third parties reflect solely the opinions of the individuals who submitted such opinions and may not reflect the opinions of Michaels. If you would like to report any content on Michaels, you may do so by contacting us at (800) MICHAELS.

Digital Design Library

The Design Library contains SVG design files (the “Files”). The Files are available to you without charge for downloading. All Files are protected by copyright and are owned by Michaels. As noted in the License and Access provisions above, you may download or copy the Files for your personal use only. No right, title or interest in any downloaded Files is transferred to you as a result of any such downloading or copying. Except as specifically allowed in these Terms, you may not reproduce, publish, transmit, distribute, display, modify, creative derivative works from, sell or exploit in any way any of the Files.

Personal use of the Files does not include any production by more than one person. You may sell projects you create using the Files (the “Finished Projects”) in limited quantities only. Sales of Finished Projects may not exceed 500 items per File per user. You may not include or incorporate the Michaels name or any of its trademarks, logos or trade dress in your sales of the Finished Projects, or otherwise imply that Michaels endorses the sale of your Finished Projects.

You are solely liable and responsible for all Finished Projects, and for any claims or disputes arising as a result of your sale, offering for sale and/or distribution of the Finished Projects. You agree to indemnify and hold harmless Michaels against any disputes or claims arising from your sale, offering for sale and/or distribution of Finished Projects.

Colors

Michaels strives to display as accurately as possible the colors of the products shown on the Site; however, Michaels cannot and does not guarantee that your monitor's display of any color will be accurate.

Availability, Errors, and Inaccuracies

If an item is out of stock, Michaels may, in its sole discretion and at no extra cost to you, substitute another item for the out-of-stock item if Michaels, in its sole discretion, determines that the identical brand and product is available in a form that is of equal or greater value, for example, larger quantity, packaged with a trial sample, or with updated product packaging.

Michaels's acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. Michaels makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, items on the Site could be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Michaels reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we may cancel your order and notify you of such cancellation via email.

Third Party Purchases

We are not responsible for, and cannot guarantee the pricing, availability or performance of goods or services listed by third party Marketplace or MakerPlace sellers on the Site. By purchasing a product designated as being sold by a third party Marketplace or MakerPlace seller, you acknowledge that your order will be fulfilled by that third party and not Michaels. The third party Marketplace or MakerPlace seller (and not Michaels) will be responsible for all processing, shipping, returns, and customer service related to your order. Products purchased from a third party seller can only be returned to that seller in accordance with its return policy. Each third party Marketplace or MakerPlace seller’s shipping information, return policy, customer service information, and privacy policy can be found on that seller’s storefront page. A third party Marketplace or MakerPlace seller may cancel an order made on the Site after a confirmation email has been sent, and notice of such cancellation will be sent to you via email by Michaels. Michaels is not responsible for such cancellations.

If you believe a Marketplace or MakerPlace seller is engaging in improper activity on the Site, you may report those concerns to us by reporting a product or seller via the Report feature on the Site, or contacting us at (800) MICHAELS.

Risk of Loss

Except as otherwise set forth herein, the risk of loss for and title to products purchased on the Site passes to the purchaser upon delivery to the carrier or to you.

Gift Cards

All gift cards, whether physical or digital, that are purchased from the Site are deemed issued from the State of Texas. The risk of loss and title to such items passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. Michaels reserves the right to limit the use of multiple gift cards in any single transaction online or in store.

Gift Card Cash Back Requirements

Note: All States and territories not listed above are excluded from processing a cash back refund from a Gift Card balance, to the extent permitted by law.

Gift cards are subject to additional terms and conditions that may be presented to you prior to confirming their purchase. To the extent those terms conflict with the terms in this section, the terms and conditions presented at the time of sale govern.

Shipping and Returns

Michaels processes orders in accordance with the , which details our shipping methods, rates, and applicable conditions. If you are not fully satisfied with your purchase you may return it in accordance with the . The  and the  are each incorporated into these Terms & Conditions in their entirety.

Price Match Policy

Michaels will match any competitor’s advertised price on items identical in brand and size. Advertised product must be currently valid and not expired. Price applies to current, locally advertised prices. Online Only specials will not be honored in store. We will not match prices on private label brand items or clearance items. We will match pricing for the retailers listed in our , including, for example, Hobby Lobby and Jo-Ann’s. To receive a competitor’s price in store, customers must present the competitor's advertising either through print version or mobile/digital (e.g. phone). For additional information on our In Store Price Guarantee, see a store associate. For additional information on our Online Price Guarantee or the In Store Price Guarantee, contact our customer service team at (800) MICHAELS. All Michaels coupons, In Store Price Guarantee and Online Price Guarantee are handled in accordance with our , which is incorporated into these Terms & Conditions in its entirety.

Export Controls and Sanctions Policy

You agree that any purchased goods licensed or sold on the Site, which may include technology and software, and all software, including all HTML code and controls that are contained on the Site, are subject to the customs, export control, and sanctions laws and regulations of the United States of America and may also be subject to the customs, export control, and sanctions laws and regulations of the country in which the products are manufactured and/or received. THE COPYING OR REPRODUCTION OF SUCH SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. By purchasing, downloading, or using technology or software from the Site, you agree to abide by applicable laws, rules, and regulations including, but not limited to, the Export Control Reform Act of 2018, the Arms Export Control Act, the International Emergency Economic Powers Act, and any other laws, rules, and regulation administered by the Department of Treasury Office of Foreign Assets Control, you represent and warrant that you will not transfer, by electronic transmission or otherwise, the software or technology to a non-U.S. person or a non-U.S. destination in violation of the law.

DMCA Notice – notice and procedure for making claims of copyright infringement

Michaels's policy is to respond to notices of alleged infringement that comply with the Digital Millennium Copyright Act ("DMCA"). Copyright-infringing materials found on the Site can be identified and removed via our process described below, and you agree to comply with such process in the event you are involved in any claim of copyright infringement to which the DMCA may be applicable.

If you believe in good faith that your work has been copied in a way that constitutes copyright infringement, please provide Michaels's DMCA designated agent the written information at the contact details specified below. Please note that this procedure is exclusively for notifying Michaels that your copyrighted material has been infringed. Michaels does not and will not make any legal decisions about the validity of your claim of infringement or the possible defenses to a claim. When a clear and valid notice is received pursuant to the guidelines set forth below, Michaels will respond by either taking down the allegedly infringing content or blocking access to it. Michaels may contact the notice provider to request additional information. Under the DMCA, Michaels is required to take reasonable steps to notify the user who posted the allegedly infringing content ("Alleged Infringer"). The Alleged Infringer is allowed under the law to send Michaels a counter-notification. Your name and contact information (email address preferred) may be shared with the Alleged Infringer. Notices and counter-notices are legal notices distinct from regular Site activities or communications. We may publish or share them with third parties in our sole discretion (in addition to producing them pursuant to a subpoena or other legal discovery request). Anyone making a false or fraudulent notice or counter-notice may be liable for damages under the DMCA, including costs and attorneys' fees. Any person who is unsure of whether certain material infringes a copyright held by such person or a third party should contact an attorney.

To file a DMCA notice, the copyright owner must send in a written letter by fax, regular mail, or email only. We reserve the right to ignore a notice that is not in compliance with the DMCA, and we may, but are not obligated to, respond to a non-compliant notice.

A DMCA notice must:

• Identify specifically the copyrighted work(s) believed to have been infringed (for example, 'My copyrighted work is the picture that appears at [list location where material is located].');
• Identify the Content that a copyright owner claims is infringing upon copyrighted work. The copyright owner must provide information reasonably sufficient to enable us to locate the item on the Site. The copyright owner should provide clear screenshots of the allegedly infringing materials for identification purposes only. The information provided should be as detailed as possible;
• Provide information sufficient to permit us to contact the copyright owner directly: your full legal name, street address, telephone number, and email (if available);
• If available, provide information sufficient to permit us to notify the Alleged Infringer (email address preferred);
• Include the following statement: 'I have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law';
• Include the following statement: 'I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the owner of an exclusive right that is allegedly infringed';
• Be signed; and
• Be sent to our DMCA designated agent at the following address:
  Legal Dept/Copyright
  Michaels Stores, Inc.
  3939 West John Carpenter Freeway
  Irving, Texas 75063
  Fax: 972-409-1645

Communications

To provide you with features of our Site or additional services, Michaels may communicate with you via email, our messaging tools, or through text/short message service to the extent permitted by applicable law and/or consistent with your permissions. Please review our  for further information including on how to change communication preferences.

Links to Third-Parties' Websites

The Site may contain links and interactive functionality interacting with the websites or services of third parties. Your use of these third party websites or services is at your own risk and governed by their terms and privacy policies, not that of Michaels. Michaels is not responsible for and has no liability for the functionality, actions, inactions, privacy settings, privacy policies, terms, or content of any such website. Before enabling any sharing functions of the Site to communicate with any such website or otherwise visiting any such website, Michaels strongly recommends that you review and understand the terms and conditions, privacy policies, settings, and information-sharing functions of each such third-party website. Michaels makes no commitments, warranties or representations about the quality, security or integrity of third party websites or services that you choose to use through the links and interactive functionality for third-party sites provided on the Site.

Disclaimers of Warranties

Michaels cannot and does not represent or warrant that the Site or its server will be error-free, uninterrupted, free from unauthorized access (including third-party hackers or denial of service attacks), or otherwise meet your requirements.

THE SITE AND ALL INFORMATION, CONTENT, MATERIALS , PRODUCTS, SERVICES, AND USER CONTENT INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE SITE (COLLECTIVELY, THE "SITE CONTENTS") ARE PROVIDED BY MICHAELS ON AN "AS IS," "AS AVAILABLE" BASIS, WITHOUT REPRESENTATIONS OR WARRANTIES OF ANY KIND. MICHAELS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE ACCURACY OR COMPLETENESS OF THE SITE CONTENTS, OR THAT EMAILS SENT FROM MICHAELS ARE FREE OF MALWARE OR OTHER HARMFUL COMPONENTS. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. MICHAELS WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THE SITE OR THE SITE CONTENTS INCLUDING, WITHOUT LIMITATION, DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMITTED BY LAW, MICHAELS DISCLAIMS ANY AND ALL REPRESENTATIONS AND WARRANTIES WITH RESPECT TO THE SITE AND THE SITE CONTENTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE OR USE.

CERTAIN PROVIDERS OF PRODUCTS MAY SEPARATELY PROVIDE LIMITED REPRESENTATIONS AND/OR WARRANTIES REGARDING THEIR PRODUCTS. THIS DISCLAIMER DOES NOT APPLY TO SUCH PRODUCT WARRANTIES.

MICHAELS DOES NOT REPRESENT OR WARRANT THAT THE NUTRITION, INGREDIENT, ALLERGEN, AND OTHER PRODUCT INFORMATION ON OUR SITE IS ACCURATE OR COMPLETE SINCE THIS INFORMATION IS PROVIDED BY THE PRODUCT MANUFACTURERS OR SUPPLIERS AND ON OCCASION MANUFACTURERS MAY MODIFY THEIR PRODUCTS AND UPDATE THEIR LABELS. WE RECOMMEND THAT YOU DO NOT RELY SOLELY ON THE INFORMATION PRESENTED ON OUR SITE AND THAT YOU CONSULT THE PRODUCT'S LABEL OR CONTACT THE MANUFACTURER DIRECTLY IF YOU HAVE A SPECIFIC DIETARY CONCERN OR QUESTION ABOUT A PRODUCT.

On the Site, we may display names, marks, products, advertisements, or services of third parties, pop-up texts, or links to third-party sites. IN NO EVENT WILL WE BE LIABLE, DIRECTLY OR INDIRECTLY, TO ANYONE FOR ANY DAMAGE OR LOSS ARISING FROM OR RELATING TO ANY USE, CONTINUED USE, OR RELIANCE ON ANY ADVERTISEMENT DISPLAYED ON THE SITE, ANY PRODUCTS, SERVICES, OR OTHER MATERIALS RELATING TO ANY SUCH ADVERTISEMENT, ANY LINKED THIRD-PARTY SITE, OR ANY LINK CONTAINED IN A LINKED SITE. If you decide to link to any such third-party sites, you do so entirely at your own risk.

Arbitration

Please read this "Arbitration Section" carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through arbitration instead of through court trials and class actions. Arbitration is more informal, less burdensome to the parties, and less expensive than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This arbitration clause shall survive termination of this Agreement.

No amendment to this Arbitration Section will apply to a dispute of which we had actual notice on the date of such amendment. Any termination of this Arbitration Section by us will not be effective (i) until 10 days after reasonable notice of termination is given to you; or (ii) as to disputes which arose prior to the date of termination.

BINDING ARBITRATION REQUIRED. This provision is intended to be interpreted broadly to encompass all disputes or claims you may have with us, including those arising out of or relating to this Agreement, your access to and use of the Site, any purchase on the Site, or any other aspect of your relationship or interactions with us. Any dispute or claim arising out of or relating to this Agreement, your access to or use of the Site, or your relationship with us or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court.

The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association ("AAA"), including the AAA's Consumer Arbitration Rules (as applicable), as modified by these Terms and Conditions. The AAA Rules and information about arbitration and fees are available online at . Each party is responsible for its own arbitration fees, but the arbitrator may award you your fees if you are successful on your claim. You and we agree that this Agreement, including this Arbitration Section will be governed by the Federal Arbitration Act and Texas state law. Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitration will be conducted in the English language. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce this Agreement as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. Regardless of what the applicable AAA Rules provide, you and we agree that discovery in any arbitration will be limited to no more than three (3) depositions and five (5) requests for documents or interrogatories. The arbitrator may direct additional discovery only upon a clear and convincing showing of compelling need. You and we agree that the arbitrator(s) should decide the matter without a testimonial hearing if the material facts are undisputed. Either party may appeal an arbitration award to any court of proper jurisdiction only if the amount, or value of injunctive relief, in dispute exceeds $25,000. Appeals may result in reversal or modification of an award based on errors of law or factual findings that lack substantial evidentiary basis.

CLASS ACTION WAIVER. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, this Arbitration Section will be void as to you.

JURY TRIAL WAIVER. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

Jurisdictional Issues

The Site is controlled and operated by Michaels from the United States, and is not intended to subject Michaels to the laws or jurisdiction of any state, country or territory other than that of the United States. Michaels does not represent or warrant that the Site or any part thereof is appropriate or available for use in any particular jurisdiction other than the United States. In choosing to access the Site, you do so on your own initiative and at your own risk, and you are responsible for complying with all local laws, rules and regulations. We may limit the Site's availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion.

Limitation of Liability

UNDER NO CIRCUMSTANCES SHALL MICHAELS OR ITS EMPLOYEES, DIRECTORS, OFFICERS, OR AGENTS BE LIABLE FOR ANY DIRECT OR INDIRECT LOSSES OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OR INABILITY TO USE THE SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS), WHETHER IN CONTRACT OR TORT, EVEN IF MICHAELS HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. EACH PROVISION OF THESE TERMS & CONDITIONS THAT PROVIDES FOR A LIMITATION OF LIABILITY, DISCLAIMER OF WARRANTIES, OR EXCLUSION OF DAMAGES IS TO ALLOCATE THE RISKS UNDER THE AGREEMENT BETWEEN YOU AND MICHAELS. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND MICHAELS. THE LIMITATIONS IN THIS SECTION WILL APPLY EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE(S). IF YOU ARE DISSATISFIED WITH THE SITE, ANY CONTENT ON THE SITE, OR THESE TERMS & CONDITIONS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. APPLICABLE LAW MAY NOT ALLOW THE LIMITATION OF LIABILITY SET FORTH ABOVE, SO THIS LIMITATION OF LIABILITY MAY NOT APPLY TO YOU, AND YOU MAY HAVE RIGHTS ADDITIONAL TO THOSE CONTAINED HEREIN.

FOR NEW JERSEY USERS, YOUR USE OF THIS WEBSITE IS ENTIRELY AT YOUR OWN RISK. YOU AGREE THAT YOU ARE VOLUNTARILY USING THIS WEBSITE AND ASSUME ALL RISKS OF LOSSES OR DAMAGES RESULTING FROM YOUR USE OF OR INABILITY TO USE THIS WEBSITE. THIS WAIVER AND RELEASE OF LIABILITY INCLUDES, WITHOUT LIMITATION, ALL LOSSES OR INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) WHICH MAY OCCUR AS A RESULT OF YOUR USE OF THIS WEBSITE. YOU ACKNOWLEDGE THAT YOU HAVE CAREFULLY READ THIS “WAIVER AND RELEASE” AND FULLY UNDERSTAND THAT IT IS A RELEASE OF LIABILITY. YOU EXPRESSLY AGREE TO RELEASE AND DISCHARGE MICHAELS, AND ALL AFFILIATES, EMPLOYEES, AGENTS, REPRESENTATIVES, SUCCESSORS, OR ASSIGNS FROM ANY AND ALL CLAIMS OR CAUSES OF ACTION RESULTING, DIRECTLY OR INDIRECTLY, FROM YOUR USE OF THIS WEBSITE AND YOU AGREE TO VOLUNTARILY GIVE UP OR WAIVE ANY RIGHT THAT YOU MAY OTHERWISE HAVE TO BRING A LEGAL ACTION AGAINST MICHAELS FOR LOSSES OR DAMAGES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR OTHER LEGAL THEORY. THIS RELEASE IS ALSO FOR NEGLIGENCE ON THE PART OF MICHAELS AND ITS AGENTS AND EMPLOYEES.

IN THE EVENT OF ANY PROBLEM WITH THE SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THE SITE. IN THE EVENT OF ANY PROBLEM WITH A PRODUCT THAT YOU PURCHASED OR OTHERWISE AVAILABLE ON OR THROUGH THE SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.

Indemnification and Defense

As a condition of the use of the Site, you agree to defend, indemnify, and hold harmless Michaels and its respective employees, directors, officers, agents, vendors, and suppliers from and against any liabilities, losses, investigations, inquiries, claims, suits, damages, costs, and expenses (including, without limitation, reasonable attorneys' fees and expenses) (each, a "Claim") arising out of or otherwise relating to your use of the Site, including without limitation any User Content submitted by you and Claims alleging facts that if true would constitute a breach by you of these Terms & Conditions.

For New Jersey users, you would not be required to defend, indemnify or hold harmless Michaels and its respective employees, directors, officers, agents, vendors and suppliers from and against any liabilities, losses, investigations, inquiries, claims, suits, damages, costs or expenses arising out of Michaels own negligence.

Notices and Electronic Communications

Except as explicitly stated otherwise, any notices you send to Michaels shall be sent by mail to Michaels Customer Care, 3939 West John Carpenter Freeway, Irving, Texas 75063. In the case of notices Michaels sends to you, you consent to receive notices and other communications by Michaels posting notices on the Site, sending you an email at the email address listed in your profile in your account, or mailing a notice to you at your billing address listed in your profile in your account. You agree that all agreements, notices, disclosures, and other communications that Michaels provides to you in accordance with the prior sentence satisfy any legal requirement that such communications be in writing. Notice shall be deemed given (i) 24 hours after the notice is posted on the Site or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, three days after the date of mailing. You agree that a printed version of these Terms & Conditions and/or any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms & Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Notice for California Residents

Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: If you have a question or complaint regarding the Site, please send an email to custhelp@Michaels.com. You may also contact us by writing to Customer Care, Michaels Stores, Inc., 3939 West John Carpenter Freeway, Irving, Texas 75063, or by calling us at (800) MICHAELS or (800) 642-4235. California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.

Applicable Law; Disputes

YOU AGREE THAT ALL MATTERS RELATING TO YOUR ACCESS TO OR USE OF THE SITE AND ALL MATTERS ARISING OUT OF OR RELATED TO THESE TERMS & CONDITIONS, INCLUDING ALL DISPUTES, WILL BE GOVERNED BY THE LAWS OF THE STATE OF TEXAS, UNITED STATES OF AMERICA, WITHOUT REGARD TO TEXAS’S CHOICE OF LAW PRINCIPLES. YOU FURTHERMORE AGREE THAT FOR ANY DISPUTE THAT IS NOT SUBJECT TO ARBITRATION OR CANNOT BE HEARD IN SMALL CLAIMS COURT, THE EXCLUSIVE FORUM AND VENUE FOR ANY LEGAL ACTION ARISING OUT OF OR RELATED TO THESE TERMS & CONDITIONS SHALL BE THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF TEXAS, AND YOU SUBMIT TO THE PERSONAL JURISDICTION OF THAT COURT. IF SUBJECT MATTER JURISDICTION (INCLUDING DIVERSITY JURISDICTION) DOES NOT EXIST IN THE UNITED STATES DISTRICT COURT FOR THE NORTHERN DISTRICT OF TEXAS, THEN THE EXCLUSIVE FORUM AND VENUE FOR ANY SUCH ACTION SHALL BE THE COURTS OF THE STATE OF TEXAS LOCATED IN DALLAS COUNTY, AND YOU SUBMIT TO THE PERSONAL JURISDICTION OF THAT COURT. THE MAKING OF CLAIMS OR RESOLUTION OF DISPUTES PURSUANT TO THIS AGREEMENT SHALL BE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. YOU AGREE THAT TO THE EXTENT PERMITTED BY APPLICABLE LAW: (1) ANY AND ALL DISPUTES, CLAIMS, AND CAUSES OF ACTION ARISING OUT OF OR CONNECTED WITH THE SITE AND/OR THESE TERMS & CONDITIONS WILL BE RESOLVED INDIVIDUALLY IN THE FORUM DESIGNATED IN THIS SECTION, WITHOUT RESORT TO ANY FORM OF CLASS ACTION; AND (2) ANY AND ALL CLAIMS, JUDGMENTS, AND AWARDS WILL BE LIMITED TO ACTUAL THIRD-PARTY, OUT-OF-POCKET COSTS INCURRED (IF ANY), BUT IN NO EVENT WILL ATTORNEYS' FEES BE AWARDED OR RECOVERABLE.

Miscellaneous

These Terms & Conditions, including policies and information linked from or incorporated herein, constitute the entire agreement between you and Michaels with respect to the Site and supersede all prior or contemporaneous communications, agreements, and proposals with respect to the Site. No provision of these Terms & Conditions shall be waived except pursuant to a writing executed by the party against whom the waiver is sought. No failure to exercise, partial exercise of, or delay in exercising any right or remedy under these Terms & Conditions shall operate as a waiver or estoppel of any right, remedy, or condition. If any provision of these Terms & Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired. You may not assign, transfer, or sublicense any of your rights or obligations under these Terms & Conditions without our express prior written consent. We will not be responsible for failure to fulfill any obligation due to causes beyond our control.

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Contact Us

If you have any concerns about Michaels or your use of the Site, please contact us at (800) MICHAELS with a detailed description, and we will try to resolve it.

Effective Date: March 2025