Michaels Stores cares about all of our customers and is committed to facilitating and improving the accessibility and usability of its Website, www.michaels.com (the "Website"), ensuring that our Website services and content are accessible to persons with disabilities including, but not limited to users of screen reader technology.
Michaels Stores follows the Web Content Accessibility Guidelines (WCAG) and uses Accessible Rich Internet Applications (ARIA) specifications, which also brings the Website into conformance with the Americans with Disabilities Act (ADA). We continue to monitor the Website and make accessibility updates when needed.
Accessibility Requests / Contact Us Multiple Ways
If, at any time, you have questions or concerns about the accessibility of the Website, please contact us by e-mail at customercare@michaels.com or by phone at 800.642.4235. If you do encounter an accessibility issue, please specify the web page and nature of the issue, and we will make all reasonable efforts to make that page and the information contained therein accessible for you. Thank you for visiting.
Disclaimer
Please be aware that our efforts to maintain accessibility and usability are ongoing. While we strive to make the Website as accessible as possible some issues may be encountered with different assistive technology as the range of assistive technology is wide and varied. We appreciate your understanding.
Frequently Asked Accessibility Questions
How to find and use a screen reader
Screen readers are text-to-speech software that allow people to read and interact with content in different ways. Many people who cannot perceive what is on the screen will use them to allow audible access to web content. We strive to ensure that our content is accessible to screen readers. There are free screen reader options available including NVDA for Windows and VoiceOver for Mac. We recommend JAWS for Windows that you can use this with your favorite web browser.
Screen readers accept input in a variety of ways, but one of the most common forms is through your keyboard by pressing the down arrow in JAWS, for example, you are able to navigate through items on the page. JAWS will also accept Braille input.
Zooming in your screen
To zoom into the screen or web browser:
• On Windows, press the Windows key and plus sign (+) at the same time to zoom in. You can also use the "Magnifier" application under "Accessories".
• On Mac, go to "System Preferences", open "Universal Access" and select the "Seeing" tab. Check the box under "Zoom" to "On".
• On your Apple device, tap "Settings", then "General", then "Accessibility". Tap the "Zoom" button and toggle it "On".
You can also use "Ctrl" ("Cmd" on Mac) plus the plus (+) or minus (-) keys when you're in a web browser.
Changing colors and fonts
Some people like to change colors or fonts to see words more clearly. Most major web browsers have options to do this:
• In Internet Explorer, go to "Tools", then "Internet Options", on to "General". From here, select "Colors, Fonts, or Accessibility".
• In Mozilla Firefox, choose "Options", then "Content", then finally "Fonts & Colors".
• In Safari, select "Preferences", "Appearance" tab, and then hit the "Select…" button next to the font fields.
• In Chrome, go to "Preferences", activate the "Show advanced settings" link, go to the "Web content" heading and change the "Font size", "Customize fonts" in other ways, or set default "Page zoom".
We recommend a mixture of settings like enlarging font size and zooming into the browser for a better experience.
Mobile accessibility tools
iOS and Android smart phones have multiple accessibility tools included. VoiceOver for iOS and TalkBack for Android are the screen readers built-in to the device.
To turn on VoiceOver, go to "Settings," then "General," to "Accessibility," and then turn "VoiceOver" on. You can set the "Accessibility Shortcut" to "VoiceOver" from the "Accessibility" page in order to triple-click the "Home" button to toggle VoiceOver on and off. TalkBack has similar features.
"Zoom", "Magnifier", "Invert Colors", "Color Filters", and "Reduce White Point" are other features and tools on iOS that you can use. These are also available through the "Accessibility Shortcut."