Losing a furry friend is upsetting, and sometimes we can't even get over the pain of losing them. Our Pet Rainbow Bridge Charm is a mourning piece of thought and love for our furry friend. Our design features seven colorful beads to symbolize the rainbow bridge to heaven for pets. There is a crystal under the charm to reflect the sunlight around the house, as if your furry friend is still with you. HOW TO ORDER 1-Choose the font 2-Choose the Quantity 3-Leave me your info eg Name: Olivia Icon: S01 ***If you leave no information, NO ICON will be the default*** SHIPPING Our products are usually produced within 5-7 business days and you will receive an update with a tracking number once shipped. ATTENTION Since custom engraved products cannot be resold, returns are generally not accepted on our custom products. However, if you are having trouble receiving your order, you can contact us On Convo within 24 hours of receiving your order with a photo of the product. Your satisfaction is our eternal goal!