This hat is made from imported wool that is extra soft and no itchiness! The yarn for this sweater was chosen for its soft feel and special spinning that creates air pockets for extra warmth. It is primarily made from baby alpaca yarn imported from Europe. No cheap polyester here! Washing instructions: Soak in lukewarm water for 15 minutes. Squeeze out excess water - do NOT wring or twist. Place in the middle of a folded towel and press to remove additional water. Lay flat to dry. Due to the handmade nature and hours of careful knitting that go into each item I cannot offer refunds. Pic is of the actual item for sale.