NOTE: WE GAURANTEE AND INSURE EACH CLOCK FOR DAMAGE.. FREE EPLACEMENT IF BROKEN OR DAMAGED. CONTACT US IMMEDIALTELY. MUST SEND PHOTO. the 3 Year warranty covers the mechanism only, We will send you a new working unit only not the framed art piece. buyer must install the replacement unit, as it is only a one simple metal bolt that has to be removed for replacement. If the hands are not turning or broken we will again send a new unit. Often the hands just need to be tightened, let us know. We will work with you to make sure its working or a replacement will be sent. Please view our store with new clocks and added more each day.