This tropical sign will be personalized with your first name or last name. Please type it in exactly how you want it to appear. If you want punctuation add that. This is made using heat and ink over rust proof aluminum. If you would like to see a proof before we ship out your sign just write "request proof" after you type in your name and date. 9"x12" has 2 holes located on the sides. The larger sign is 12"x18" and has 4 corner holes. Both are printed on rust free aluminum which is safe for indoor or outdoor use. Any rust that you see in the image are just part of the printed design. There is no texture on the sign. It is very smooth and glossy. We do not offer returns on custom items but if you have any problems please contact us. We will never leave a customer unhappy.