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MICHAELS REWARDS PROGRAM TERMS AND CONDITIONS

These Terms and Conditions contain an arbitration provision and waiver of significant legal rights that will apply to help resolve any dispute between you and Michaels Stores, Inc. Please read these Terms and Conditions carefully. These Terms and Conditions govern membership in the Michaels Rewards program, while the cardholder agreement for the Michaels private label credit card (“Michaels Card”) governs cardholders’ use of their account(s).

  • The Michaels Rewards program is sponsored by Michaels Stores, Inc. (“we” or “us”) and is valid in the United States only.

  • Benefits, rewards and rewards vouchers have no cash value and are not refundable or redeemable for cash value.

  • Become a Michaels Rewards member by signing up with your email address and phone number in store or online at michaels.com/rewards.

  • By becoming a member of the Michaels Rewards program, members:

    • Consent to these Terms and Conditions, which we may change at any time, effective upon posting at michaels.com/rewards/terms.

    • Agree to receive advertising, marketing materials and other communications from us. If you opt out of receiving marketing emails, you will continue to receive emails regarding your account and rewards status, but you will not receive emails communicating rewards offers. To enjoy all the benefits of the program, members must be opted in to receive marketing materials as offers will be communicated via email.

    • Agree that membership, accounts, accrued benefits and rewards are not transferable nor assignable, not redeemable for cash, have no cash value, and are not for resale or auction.

    • Understand the Michaels Rewards program may be terminated at any time without any further obligation to members.

  • Michaels Rewards program membership is open to individuals of at least 18 years of age who are residents of one of the 50 United States, District of Columbia, and maintain a valid email address. Rewards will be earned only on transactions in Michaels stores in the United States, or online at michaels.com or michaelscustomframing.com. There is no fee for membership.

  • Abuse of the Michaels Rewards program, including failure to follow program policies and procedures; the transfer, sale or barter of rewards, vouchers, or product, benefits or promotional offers; buying of products for resale; and any misrepresentation of fact or other improper conduct as determined by us in our sole judgment, may result in cancellation of the member’s account and future disqualification from program participation, and forfeiture of all benefits. In connection with the enforcement of any of the terms and conditions governing the Michaels Rewards program, we reserve the right to take appropriate legal action, as we deem necessary, and to recover damages, attorneys’ fees and court costs.

  • We reserve the right to interpret and apply the policies and procedures communicated in these terms and conditions. All determinations made by us shall be final and conclusive in each case. These terms and conditions supersede all previously published terms and conditions.

  • Michaels Rewards members can view account activity online at michaels.com/account. For information about an individual account or any other program-related questions or information, or to cancel membership, contact Customer Relations by mail at: 3939 West John W. Carpenter Fwy, Irving, TX 75063; by email at customercare@michaels.com ; or by phone toll free at: 1-800-Michaels.

  • We reserve the right to cancel an individual membership at any time, in our sole discretion.

EARNING REWARDS

  • All members will earn 3% in Rewards on eligible purchases every time they shop. Some members will qualify to earn 6% in Rewards. To become eligible to earn 6% in Rewards, a member must have spent at least $300 in eligible purchases over the past 12 months. Qualification for 6% eligibility will be updated once a month and reflected in the member’s account. Once meeting the eligibility qualification, members will continue to earn 6% in Rewards on eligible purchases until December 31, 2024. At that time, eligible purchases over the last 12 months will be re-assessed to determine the earning amount for each member. For example, if a member is earning 3% in Rewards, that member will earn $3 in Rewards on an eligible purchase of $100. A member who is earning 6% in Rewards will earn $6 in Rewards on an eligible purchase of $100.

  • Members who have applied and been approved for a Michaels Card will earn 9% in Rewards on eligible purchases made using the Michaels Card, instead of, and not in addition to, the standard 3% or 6%. You must be a Rewards member in order to apply for the Michaels Card. Members will earn 9% in Rewards only when the Michaels Card is used on a transaction (provided your Rewards account links with your Michaels Card account); for any other forms of payment members will earn either 3% or 6% on eligible purchases as more fully described above. For example, a member making a purchase with a Michaels Card will earn $9 in Rewards on an eligible purchase of $100.

    • If a member splits payment on a transaction (for example, between a gift card and a Michaels Card), the member will only earn 9% on the portion of the purchase paid for with a Michaels Card. The remainder of the amount paid via the separate method of payment will receive either 3% or 6% in Rewards, as applicable to the member account.

    • Purchases made using your Michaels Card under promotional credit plans, which we may make available periodically, will qualify to earn 9% in rewards.

    • From time to time, we may make special offers to you to earn additional rewards referred to as credit card bonus offers (“CC Bonus Offers”). CC Bonus Offer promotions are subject to the terms and conditions of the offer. Read each offer carefully for applicable limitations or exclusions. CC Bonus Offers may not be combined with any other offer. Your purchase must be completed and the transaction posted to your Michaels Card during the special offer period. Please be aware that your Michaels Card may not be charged until your order has shipped. Making a return in the same transaction as your purchase during CC Bonus Offer periods may result in earning fewer rewards. Purchases of gift cards, extended warranties, items sold and shipped by third-party sellers on MakerPlace by Michaels, or tax and shipping on any otherwise eligible purchase, are excluded from CC Bonus Offers.

    • The Michaels Card is issued by Comenity Capital Bank. See cardholder terms for financial services terms. The cardholder agreement governs members’ use of their Michaels Card. For all credit card related concerns please contact Comenity Capital Bank by visiting comenity.net/michaels or by calling 1-800-304-3102 (TDD/TTY: 1-888-819-1918).

  • Members will also be eligible to earn rewards on Rewards Specials and Bonus Rewards offers.

    • Rewards Specials are special offers related to featured products promoted on a weekly basis. Rewards will be awarded on Rewards Specials purchases made in U.S. stores or online at michaels.com (but not on items sold and shipped by third-party sellers on MakerPlace by Michaels) or michaelscustomframing.com.

    • Bonus Rewards are personalized offers based on the member’s purchase behavior. Rewards will be awarded on Bonus Rewards purchases made in U.S. stores or online at michaels.com (but not on items sold and shipped by third-party sellers on MakerPlace by Michaels) or michaelscustomframing.com.

    • Rewards earned will show up in a Rewards member’s account up to 48 hours after the eligible purchase. If a recent purchase does not appear within that time frame, members may visit our Contact Us page here.

    • We reserve the right to make Michaels Rewards benefits and promotional offers available to select Michaels Rewards members based on purchase activity, geographic location, or program participation.

  • If a Rewards account number is entered in the course of a transaction, but a Michaels Card which is held by a different Rewards member is used to complete the purchase, (a) the member account associated with the Michaels Card will receive 9% in Rewards on eligible purchases from the transaction, and (b) the initial member account entered in the transaction will only receive any applicable Rewards Specials and/or Bonus Rewards. Any applicable CC Bonus Offers will be rewarded to the member account associated with the Michaels Card.

  • Rewards Specials and Bonus Rewards will be shared through members’ Weekly Rewards emails, online in their Michaels Rewards account or app and through weekly promotional flyers which can be found in U.S. stores.

  • Rewards will be credited to your account for eligible purchases made when you give the email address or phone number associated with your account at check out. If you forget to do so, but already have an existing account, you have 14 days after the date of purchase to add that transaction. You can do that by logging in here and adding the transaction or visit our Contact Us page here. Rewards will typically post to a member’s account within 48 hours after purchase or date of shipment, for online orders. If a recent purchase does not appear within that time frame, members may visit our Contact Us page here.

  • The maximum rewards a member can earn per day is limited to $150. Specific Michaels Rewards offers may include other caps on the total Rewards members may earn per transaction or day. We also reserve the right to cap overall annual rewards accumulation.

PURCHASES EXCLUDED FROM EARNING REWARDS

  • Rewards cannot be earned on certain purchases, which include but may not be limited to the following purchases:

  • Rewards are not earned on taxes and any shipping fees on a purchase.

    • Interest and account fees, or unauthorized transactions on a Michaels Card will not earn rewards.

      • Purchases of clearance merchandise made via a method other than the Michaels Card will also not earn rewards.

        REDEEMING REWARDS VOUCHERS

        • For each $5 in Rewards earned, members will receive a $5 Rewards voucher. Rewards vouchers are issued within 72 hours once your Rewards balance reaches the $5 threshold. These vouchers will be automatically emailed to the member using the email address associated with the member’s Michaels Rewards account only upon accumulation of Rewards dollars in each $5 increment. Max voucher amount issued is a $150 Rewards voucher. These vouchers, when issued, can also be found in the Michaels Rewards member’s online or app account.

        • These vouchers can be used on eligible products purchased in U.S. stores or online at michaels.com (but not on items sold and shipped by third-party sellers on MakerPlace by Michaels) or michaelscustomframing.com. There is a limit of redeeming 5 vouchers per transaction.

        • Vouchers are valid for 32 days from date of issue. Prior to the voucher’s expiration date, members will be able to use their vouchers in multiple transactions until the balance is depleted. For example, if a member uses a $5 Rewards voucher for a $3 purchase, the remaining $2 will stay on the Rewards voucher until the member depletes it on a subsequent purchase(s), but for no longer than 32 days from the date of issuance.

        • Should a member’s Michaels Rewards account balance fail to reach the $5 threshold for 12 consecutive months, the Rewards in the member’s account balance will expire. For example, if a member has $3 in Rewards dollars earned in September 2020, and the Rewards are not converted into a voucher for 12 months, the Rewards will expire and be removed from the member’s account in September 2021.

        • Vouchers cannot be used for Michaels Photo Gifts & Minted, or purchases on https://enterprise.michaels.com, https://education.michaels.com.

        • Rewards vouchers are not redeemable for cash. Rewards vouchers may not be redeemed on the purchase of gift cards, extended warranties, items sold and shipped by third-party sellers on MakerPlace by Michaels, or tax and shipping on any otherwise eligible purchase. Rewards vouchers may not be used to make payment on a Michaels Card. Michaels Rewards members may be notified of additional ineligible products and services. Lost, stolen or expired Rewards vouchers will not be replaced.

        • Members must be in good standing under the Michaels Rewards program Terms and Conditions at the time of Rewards voucher redemption.

        • When redeeming your voucher, you must provide your Rewards account information.

        • If you are making a return and already earned Rewards for the purchase, those Rewards will be deducted from your Rewards account. If you used a Rewards voucher, you will be issued a refund back to the original Rewards voucher(s), if that voucher has not expired, or in Rewards.

        • If you return an item that was purchased in a transaction in which payment was split between your Michaels Card and another form of payment, you will be asked which form of payment you would like to have receive the return credit. If you select your Michaels Card to receive the return credit, a deduction will be taken from your Rewards account equal to 9% of the purchase price for the returned item. If you select the other form of payment to receive the return credit, a deduction will be taken from your Rewards account equal to either 3% or 6% of the purchase price for the returned item, as applicable for your member account.

        REWARDS ACCOUNT MANAGEMENT

        • Michaels will assign a Rewards account to each member who provides a unique associated phone number and email address. If a Michaels Card account has any additional authorized user(s) added, the Rewards account associated with the primary account holder will earn 9% in rewards on eligible purchases made using that Michaels Card.

        • Only one Rewards account can be entered in the course of a transaction; however, if payment on a transaction is made with a Michaels Card associated with a separate member account, that separate member account will earn 9% in rewards on eligible purchases, as more fully explained above.

        • Updating your Rewards account:

        • If your phone number or email address has changed, please visit our Contact Us page here.Updating your information with us will not update your information for your Michaels Card. Please see below for their contact information.

          • If you do not update this information associated with your Michaels Rewards account, that phone number or email address cannot be associated with any new member account.

          • If your current phone number and/or email address is already associated with another Michaels Rewards account, please visit our Contact Us page here.

          • Note: updating your Rewards information does not update your Michaels sign in account. You can make those updates here.

          • Updating your contact information associated with your Michaels Card with Comenity Capital Bank will not update your Michaels Rewards account information. For all credit card related concerns please contact Comenity Capital Bank by visiting comenity.net/michaels or by calling 1-800-304-3102 (TDD/TTY: 1-888-819-1918).

          • In the event Michaels receives a request from another customer who is trying to link the phone number associated with your Michaels Rewards account to their new Rewards account, which indicates that you no longer own that phone number, we will send you a request to the current email address associated with your Rewards account to confirm that you agree to de-link that phone number from your account. If we do not hear back from you within seven (7) days, we will consider that an approval of the request. At that time, we will move ahead with de-linking the phone number from your Michaels Rewards account and link the phone number to the new requesting customer’s account.

          • For any questions related to managing your Michaels Rewards account, go to Michaels Rewards FAQ or visit our Contact Us page here.

        ARBITRATION

        • Please read this "Arbitration Section" carefully. It affects rights that you may otherwise have. It provides for resolution of most disputes through arbitration instead of through court trials and class actions. Arbitration is more informal, less burdensome to the parties, and less expensive than a lawsuit in court, uses a neutral arbitrator instead of a judge or jury, and discovery is more limited. Arbitration is final and binding and subject to only very limited review by a court. This arbitration clause shall survive termination of these Terms and Conditions. This provision does not apply to disputes related to your Michaels Card, which are governed exclusively by the terms of your cardholder agreement.

        • No amendment to this Arbitration Section will apply to a dispute of which we had actual notice on the date of such amendment. Any termination of this Arbitration Section will not be effective (i) until 10 days after reasonable notice of termination is given to Michaels Rewards members by posting revised Terms and Conditions at michaels.com/rewards/terms; or (ii) as to disputes which arose prior to the date of termination.

        • BINDING ARBITRATION REQUIRED. This provision is intended to be interpreted broadly to encompass all disputes or claims you may have with Michaels, including those arising out of or relating to these Terms and Conditions, your access to or participation in Michaels Rewards, any purchase from Michaels, or any other aspect of your relationship or interactions with us. Any dispute or claim arising out of or relating to these Terms and Conditions, your access to or participation in Michaels Rewards, or your relationship with Michaels or any subsidiary, parent or affiliate company or companies (whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory) will be resolved by binding arbitration, except that either of us may take claims to small claims court if they qualify for hearing by such a court.

        • The arbitration of any dispute or claim shall be conducted in accordance with the rules of the American Arbitration Association ("AAA"), including the AAA's Consumer Arbitration Rules (as applicable), as modified by these Terms and Conditions. The AAA Rules and information about arbitration and fees are available online at www.adr.org. Each party is initially responsible for its own arbitration fees, but the arbitrator may award you your fees if you are successful on your claim. You and we agree that these Terms and Conditions, including this Arbitration Section, will be governed by Texas state law. Any arbitration will be held in a reasonably convenient location in the state in which you reside or at another mutually agreed location. The arbitration will be conducted in the English language. An arbitrator may award on an individual basis any relief that would be available in a court, including injunctive or declaratory relief to the extent required to satisfy your individual claim, and must follow and enforce these Terms and Conditions as a court would. Any arbitration shall be confidential, and neither you nor we may disclose the existence, content or results of any arbitration, except as may be required by law or for purposes of enforcement of the arbitration award. Judgment on any arbitration award may be entered in any court having proper jurisdiction. Regardless of what the applicable AAA Rules provide, you and we agree that discovery in any arbitration shall be limited to no more than three (3) depositions and five (5) requests for document or interrogatories. The arbitrator may direct additional discovery only upon a clear and convincing showing of compelling need. You and we agree that the arbitrator(s) should decide the matter without a testimonial hearing if the material facts are undisputed. Either party may appeal an arbitration award to any court of proper jurisdiction only if the amount, or value of injunctive relief, in dispute exceeds $25,000. Appeals may result in reversal or modification of an award based on errors of law or factual findings that lack substantial evidentiary basis.

        • CLASS ACTION WAIVER. You and we each agree that any proceeding, whether in arbitration or in court, will be conducted only on an individual basis and not in a class, consolidated or representative action. If a court or arbitrator determines in an action between you and us that this class action waiver is unenforceable, this Arbitration Section will be void as to you.

        • JURY TRIAL WAIVER. IF FOR ANY REASON A CLAIM PROCEEDS IN COURT RATHER THAN THROUGH ARBITRATION, YOU AND WE EACH WAIVE ANY RIGHT TO A JURY TRIAL.

        GENERAL

        • The information provided by each Michaels Rewards member will be handled according to our Privacy Policy, located at michaels.com/your-privacy-rights/ca-your-privacy-rights.html.

        • Any dispute arising from these Terms and Conditions or your participation in Michaels Rewards will be governed by and construed and enforced in accordance with the laws of the State of Texas, without regard to conflict of law rules or principles. The United Nations Convention on Contracts for the International Sale of Goods shall have no applicability. Any dispute between the parties that is not subject to arbitration or cannot be heard in small claims court will be resolved in the state or federal courts located in Dallas County, Texas.

        • If any provision or part of a provision of these Terms and Conditions is unlawful, void or unenforceable, that provision or part of the provision will be severed from these Terms and Conditions, and such occurrence will not affect the validity and enforceability of any remaining provisions.

        • Members who hold a Michaels Card expressly authorize Comenity Capital Bank and Michaels to share information about your accounts so that you can enjoy the benefits of the Michaels Rewards program and to inform you of additional information, offers and opportunities.

        • Closing your Michaels Card account will not close your Michaels Rewards program account.

        • We test our sites and applications to meet or exceed the standards set forth in the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which is recognized as the current international standard measure of digital accessibility. See here for our full ADA Digital Accessibility Statement.

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